FAQs

Frequently Asked Questions (FAQ)

How can I contact Vardio?
You can email us at info@vardio.co – our team is happy to assist you with anything you need!

Do you ship worldwide?
Yes, we offer international shipping.

Where do you ship from?
We ship directly from our international fulfillment centers to ensure fast and efficient delivery.

Can I change or cancel my order?
If you need to make changes or cancel your order, please contact us within 12 hours of placing it. After that, the order may already be processed. Once shipped, you can still return it for a full refund.

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) and PayPal.

When will my order be processed?
Orders are processed within 1–3 business days (Monday–Friday), excluding holidays. You’ll receive a tracking number once your order is shipped.

How long will it take to receive my order?
Shipping typically takes 7–20 business days, depending on your location. Due to high demand, orders may take between 2-4 weeks to arrive. Please allow additional time during peak seasons or for international deliveries.

What if I don’t receive my order?
If your order hasn’t arrived within 30 days of shipment, please contact us for a full refund or replacement.

Will I be charged customs or import taxes?
Orders may be subject to customs fees depending on your country’s laws. These charges are the responsibility of the customer and are not included in the product price.

How do I return an item?
Simply email us at info@vardio.co with your order number and reason for return. We’ll guide you through the return process.

What if the item I received is defective or incorrect?
We’re so sorry! Please email us at info@vardio.co with your order number and clear photos of the issue. We’ll make it right as quickly as possible.

When will I receive my refund?
Refunds are issued to your original payment method. It usually takes 7–10 business days after we receive the returned item or approve the cancellation. Processing times may vary depending on your bank.